1. It’s June. By the end of April, our team _____ over 200 support tickets and ______ customer satisfaction by 20%.
a) was resolving / improved
b) has resolved / has improved
c) has been resolving / improved
d) had resolved / had improved
2. She ______ three emails this morning and ______ on the fourth one right now.
a) has written / is working
b) wrote / is working
c) had written / was working
d) has been writing / works
3. I ______ they ______ the contract yet. Can you check?
a) am thinking / didn’t sign
b) thought / aren’t signing
c) am thinking / haven’t signed
d) think / haven’t signed
4. The CEO _____ the figures when suddenly the fire alarm ______.
a) was reviewing / went off
b) reviewed / was going off
c) has reviewed / has gone off
d) was reviewing / went off
5. We ______ this supplier for five years and we still ______ their invoicing process.
a) used / aren’t understanding
b) have used / aren’t understanding
c) have been using / don’t understand
d) use / don’t understand
6. The team ______ on this bug since Tuesday and they ______ a fix yet.
a) has been working / haven’t found
b) is working / didn’t find
c) has worked / haven’t been finding
d) works / didn’t find
7. I can’t talk now, I____________ the manager, he _____________in his office for 10 minutes waiting for me.
a) meet / is
b) am meeting / has been
c) am meeting / is
d) meet / has been being
8. He ___________ freely at the conference a month ago and __________ an excellent speech.
a) has spoken / has given
b) spoke / has given
c) spoke / gave
d) has spoken / gave